Recently I switched internet service providers. I've used Charter for about a year and was very unhappy. Granted, I haven't used AT&T for long enough to decide whether the service is actually better, but I was so happy when I first switched.
Charter:
Disconnected at the telephone pole while doing operations for other customers
Cut the cable at the telephone pole while doing operations for other customers and wasn't able to fix it for three days
Steady stream of junk mail for services I already have (or other services)
Setup for online accounts is not easy--I had an account, then it stopped allowing me to log on and the only way to fix it was to call a customer service number
Intercepts DNS requests
Doesn’t respect my privacy
Has scary looking ads on the sides of buses
It is the evil that is Charter
AT&T:
Quick response to online chat
Tried hard to answer my technical questions and eventually succeeded
Employs Americans or foreigners that really sound like Americans at call centers
Claims to respect my privacy, but actually works with the government to deny civil liberties
Hasn't sent any appreciable amount of junk mail
Their website is reasonably pretty and quite useful
Installation of the modem was somewhat tricky, but highly amusing
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